Frequently Asked Questions
What is Gold-filled?
To make Gold-Filled jewelry, multiple layers of solid gold are permanently pressure-bonded to a core of high-quality jeweler’s brass or sterling silver using extreme heat. FTC industry standards dictate that your piece must be at least 5% solid gold by weight. The result is a thick layer of real gold and a durable, long-lasting product. Gold-filled jewelry is a great alternative to solid gold, as it offers the ideal balance of quality and value without the price tag.
Gold-filled pieces can still tarnish, but it takes special circumstances for that to happen, like excessive and rough use. Even though it’s an alloy (a metal made by combining two or more metallic elements), the thick layer on gold-filled pieces prevents tarnishing, because pure gold doesn’t tarnish.
This type of jewelry is best for everyday wear, meaningful gifts, staple pieces, or for anyone on a low to medium budget who wants long-lasting and timeless pieces.
We mainly use gold-fill materials unless otherwise specified. For more info on the materials we use click here: Understanding Gold Jewelry
How should I store my jewelry when I'm not wearing it?
Properly storing your jewelry after each wear will keep it lasting longer & looking its best. Here are a few tips:
1. Store it in a clean/dry place when sleeping
2. Make sure the clasp is closed before storing to around tangling
3. Keep piece stored in a low-humidity environment
Can I request a custom piece?
We do offer some custom pieces at this time and other chain lengths are available, just email our customer service team with your inquiry and we will get back to you with a quote.
Customer service email: firstname.lastname@example.org
What do I do if my jewelry is defective or I received the wrong order?
Please send your order number and a photo of the defective or incorrect piece to email@example.com and our Customer Service Team will be happy to help resolve the issue right away.
SHIPPING AND ORDERING
Where does LINK’D ship?
We currently ship worldwide as our goal is to make timeless luxury jewelry accessible to the whole world. We offer free standard shipping on all US orders over $75.
International orders will be shipped via DHL and shipping cost will be calculated at checkout. There may be duties and taxes incurred on your shipment that you will be responsible for.
Please refer to our Shipping & Return Page for additional information
When will my order ship?
Domestic Orders: Please allow us up to 1-3 days to handcraft and process your order. Once your order is shipped out, it can take between 2-4 business days for your order to arrive (domestic orders only)
Do you process my order on weekends?
No, we only process orders from Monday to Friday. Not on weekends or holidays.
How much does shipping within the US cost?
We offer FREE standard shipping on all domestic orders over $100. We also offer expedited shipping for $7.99.
How do I track my order?
For all domestic orders, a tracking number will be emailed to you once your order has been packaged and is ready for shipment.
Do you deliver to P.O box addresses?
Yes. However, we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We also cannot be held responsible if you do not receive your package. We encourage all deliveries be made to a physical address so packages can be tracked.
What should I do if I want to cancel or update my order?
You can cancel or update your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues. Please email firstname.lastname@example.org to cancel an order or update your shipping/order information.
Can I use multiple discount codes on a single order?
Unfortunately, discount codes don’t stack and only one code is eligible per order.
Will I be charged duties and taxes?
United States: duties are included in the shipping fee. Taxes are applied at check-out according to the state/province of the shipping address.
For international orders there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that LINK'D THE LABEL does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.
Can I refuse to receive a package?
If you do not wish to accept a package for any reason, you will be fully responsible for the return fees that charge to LINK’D.
I think my package may be lost / I haven’t received my package yet.
We are very sorry to hear this! Please email email@example.com and we are happy to assist you in filing a lost package claim. Please kindly note that, we are not responsible for any lost or stolen package(s) once it has been delivered by the courier.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 7 days of receiving your order. Please note all items must be returned in their original packaging and the jewelry must show no signs of use or wear. Failure to do say may result in a deduction from your original form of payment when the refund is processed. Customers are responsible for the cost of shipping for their return ($12). If it is past the 7 day return window, a return for store credit may be issued within 14 days of receiving your order.
If the returned item is missing any parts or is damaged during return shipping because it wasn’t packaged correctly, we can deduct the amount of loss and give you only a partial refund.
*Return fees will be deducted from your original form of payment after the refund is processed.*
We do not offer returns, exchanges or refunds on custom pieces or sale items. All custom pieces are final sale and are not eligible for return.
What is your exchange policy?
We provide free domestic exchanges within 14 days of receiving your order. Please note all items must be returned in their original packaging and the jewelry must show no signs of use or wear.
How to return an item in the US?
To initiate a domestic return, visit our Return/ Exchange Page here:
It can take up to 1–3 business days to process your refund once we’ve received the package. We will send you an email confirmation once it’s complete. Please allow 5–10 business days for refund transactions to reflect on your bank statement after completion.
Will I be refunded the full value of my order?
As soon as we receive your package and should you meet with our return requirements, a refund will be issued back to your original payment method within 5 business days. Return fees will be deducted from your original form of payment after the refund is processed. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Please note that there will be a $10 charge if you fail to return the item(s) back with its original packaging.
Why is my order still processing?
Please send an email to firstname.lastname@example.org and we will look into your order as quickly as we can.
Can I do an exchange instead of a refund?
Absolutely. If you’re not 100% satisfied with your order and you are looking for something else, we can work something out for you! We always want to make sure you’re happy with your purchase and we will gladly exchange a piece of jewelry for another.
To initiate a domestic exchange, visit our Exchange Page here:
Have you received my exchange package?
You will be notified by email once we receive your exchange package and let you know how to proceed with the exchange process.
What payment methods do you accept?
We accept payments via: American Express, ApplePay, Mastercard, Paypal, Visa, Discover, JCB, Diners Club, Shop Pay, Apple Pay, and Google Pay.
Is my payment information safe?
We're here to assure you that your credit card information is safe when you're ordering from our site. This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site.
Why has my card been declined?
A common reason for orders declining is due to the billing address details being entered incorrectly. When you proceed to checkout, please make sure that all of your personal information matches the exact information on your credit card. If some information doesn't match, the transaction will not go through. If you are still experiencing problems and you would like to speak with a customer service member directly, please email us at email@example.com.