Gold-filled jewelry is the closest alternative to solid gold as it offers the ideal balance of quality and value without the price tag.

Unlike gold-plated or gold vermeil jewelry, gold-filled jewelry is made through a process in which multiple layers of solid gold are permanently pressure-bonded onto a base metal using extreme heat making it extremely durable and tarnish resistant.

This type of jewelry is best for everyday wear, meaningful gifts, staple pieces, or for anyone on a low to medium budget who wants long-lasting and timeless pieces.

We mainly use gold-fill materials unless otherwise specified. For more info on the materials we use click here: Understanding Gold Jewelry

With proper care, your LINK'D Jewelry will remain tarnish resistant and will last you for many years to come. The thickness of gold-filled jewelry is up to 100 times thicker than that of gold-plated and gold vermeil, which makes it extremely durable. Gold-filled pieces are not solid gold which means that they can still tarnish under extreme circumstances or continuous exposure to chemicals.

Properly storing your jewelry after each wear will keep it lasting longer & looking its best. Here are a few tips: 

1. Store it in a clean/dry place when sleeping 

2. Make sure the clasp is closed before storing to avoid tangling 

3. Keep piece stored in a low-humidity environment 

Learn more about the different materials we use and how to care for them on our Materials & Care

We currently don't offer fully customisable jewelry. However, if you would like to customize a length or customize a specific design, just email our customer service team at info@shoplinkd.com with your inquiry and we will see what we can do for you!

Check out our size guide to help determine the perfect fit for you.

We currently ship worldwide as our goal is to make timeless luxury jewelry accessible to the whole world. We offer free standard shipping on all US orders over $100.

International orders will be shipped via DHL or UPS and shipping cost will be calculated at checkout. There may be duties and taxes incurred on your shipment that you will be responsible for.

Please refer to our Shipping & Return Page for additional information

Domestic Orders: Please allow up to 5-7 business days to handcraft and process your order. Once your order is shipped out, it can take between 2-5 business days for your order to arrive (domestic orders only)

We offer FREE standard shipping on all domestic orders over $100. We also offer expedited shipping for $9.99. 

For all domestic orders, a tracking number will be emailed to you once your order has been packaged and is ready for shipment.

You can cancel or update your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues. Please email info@shoplinkd.com to cancel an order or update your shipping/order information.

Unfortunately, discount codes don’t stack and only one code is eligible per order.

United States: duties are included in the shipping fee. Taxes are applied at check-out according to the state/province of the shipping address.

For international orders there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that LINK'D THE LABEL does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.

If you do not wish to accept a package for any reason, you will be fully responsible for the return fees that charge to LINK’D.

We are very sorry to hear this! Please email info@shoplinkd.com and we are happy to assist you in filing a lost package claim. Please kindly note that, we are not responsible for any lost or stolen package(s) once it has been delivered by the courier.

We accept returns within 7 days of receiving your order and free exchanges within 14 days. Please note all items must be returned in their original packaging and the jewelry must show no signs of use or wear. Failure to do say may result in a deduction from your original form of payment when the refund is processed. Customers are responsible for the cost of shipping for their return ($12). 

If the returned item is missing any parts or is damaged during return shipping because it wasn’t packaged correctly, we can deduct the amount of loss and give you only a partial refund or no refund at all.

*Return fees will be deducted from your original form of payment after the refund is processed.* 

We do not offer returns, exchanges or refunds on custom pieces or sale items. All custom pieces are final sale and are not eligible for return. 

*Return fees will be deducted from your original form of payment after the refund is processed.* 

We do not offer returns, exchanges or refunds on custom pieces or sale items. All custom pieces are final sale and are not eligible for return. 

To initiate a domestic return, visit our Return/ Exchange Page here:

It can take up to 1–3 business days to process your refund once we’ve received the package. We will send you an email confirmation once it’s complete. Please allow 5–10 business days for refund transactions to reflect on your bank statement after completion.

We provide free domestic exchanges within 14 days of receiving your order. Please note all items must be returned in their original packaging and the jewelry must show no signs of use or wear.

As soon as we receive your package and should you meet with our return requirements, a refund will be issued back to your original payment method within 5 business days. Return fees will be deducted from your original form of payment after the refund is processed.  Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please note that there will be a $10 charge if you fail to return the item(s) back with its original packaging.

Please send an email to info@shoplinkd.com and we will look into your order as quickly as we can.

Absolutely. If you’re not 100% satisfied with your order and you are looking for something else, we can work something out for you! We always want to make sure you’re happy with your purchase and we will gladly exchange a piece of jewelry for another.

Please send an email to info@shoplinkd.com with your order number, item you wish to exchange as well as item or size you wish to exchange for.

You will be notified by email once we receive your exchange package and let you know how to proceed with the exchange process.

Yes, our warranty covers one complimentary repair within 60 days of order delivery given that the damage is caused by a manufacturing defect such as a broken chain or faulty clasp. Our warranty does not cover lost/stolen pieces, damage caused by improper storage of a piece, failure to follow cleaning instructions, or regular wear and tear.

Please note that most LINK'D pieces are handmade and may vary slightly from what is portrayed on our website. These are not defects and will not be repaired.

Our team may ask for additional information regarding your piece to confirm the validity of your warranty claim; LINK'D reserves the right to deny any claims found to be fraudulent or outside of the stated warranty coverage.

Please send your order number and a photo of the defective or incorrect piece to info@shoplinkd.com and our Customer Service Team will be happy to help resolve the issue right away.

We accept payments via: American Express, ApplePay, Mastercard, Paypal, Visa, Discover, JCB, Diners Club, Shop Pay, Apple Pay, and Google Pay. 

We're here to assure you that your credit card information is safe when you're ordering from our site. This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site.

A common reason for orders declining is due to the billing address details being entered incorrectly. When you proceed to checkout, please make sure that all of your personal information matches the exact information on your credit card. If some information doesn't match, the transaction will not go through. If you are still experiencing problems and you would like to speak with a customer service member directly, please email us at info@shoplinkd.com.